TERMS AND CONDITIONS

Location

Ku Sungula Safari Lodge is located in the Balule Big-5 Private Game Reserve, which is incorporated in the Greater Kruger Park. This unique owner/managed lodge is surrounded by larger Lowveld trees in an authentic bush setting. Entrance gate is the Olifants West Gate and located on the R40, 16 km north of Hoedspruit. From the entrance gate, it is another 6 km over well maintained gravel roads to the lodge.

Safari

Big-5 game-drives can be booked and take about 3 hours, as well as bush walks all done in Balule. Conducted by professional and FGASA registered field-guides, drives are held in open game vehicles and can go off-road. Although never guaranteed Big-5 sightings are common. Birdwatching is rewarding with at least 250 species recorded in this area. The Olifants river meanders through the game-reserve, which also has open plains and mountain views.

Other activities

As Ku Sungula is only 25 minutes from Hoedspruit it is ideally situated to explore the diverse attractions in this region. We offer a wide range of activities in the area such as a full day Kruger park safari, Hot air balloon safari, boat trip on the Blyde dam or Olifants river, visits to one of the animal projects in the area as well as wine tasting. For adventurous travelers, we also offer trips to the Mariepskop with lunch at the Blyde river picnic spot.

Accommodation

Ku Sungula has 4 cozy and rustic rondawels, located higher in the fenced camp and overlooking a seasonal river. A fifth, wheelchair accessible family rondawel, sleeping 4 people, is located in the center of the camp. The rondawels all have a king size bed and en-suite bathroom with toilet, shower, and a basin. The rondawels all have air- conditioning, overhead fan, and coffee/tea facilities. In 2 of the rondawels the beds have 2 single mattresses and can be made as twins. A camping cot is available for children under 2 years old and on request an extra bed can be placed in the rondawel.

Child policy

Children of all ages are welcome at the lodge. See our rate sheet for special rates. We can also accommodate additional adults in some of our rooms on request. Tour-guides can be accommodated at the children’s rate.

Facilities and services

There are open areas with comfortable chairs to sit and relax and a bar and terrace under 2 large indigenous trees providing lots of shade. The swimming pool overlooks the dry riverbed and a waterhole. Pool loungers and towels are in place for comfortable relaxing. Although meals are usually served outside on our terrace or in the boma, there is a restaurant for the odd day when weather is not suitable for outside meals. A lounge with coffee/tea facilities completes the lodge. Wi-fi is available, as well as a laundry service. The rondawels are cleaned daily.

Safety and liability

We have a liability insurance and safety and emergency plans are in place. All our guests are required to fill in an indemnity at arrival: Ku Sungula Safari Lodge, it's owners or employees will not be held responsible for any accident, illness, injury, loss, delays or death from any cause whatsoever sustained or suffered by any person, or theft of, or damage to any property, which might occur during my stay/tour/excursion/Bush walk or Game drive with Ku Sungula Safari Lodge. My general health and physical condition enables me to partake in the activities I choose to do and that I understand and consent with the risks that may arise out of me undertaking those activities. I voluntary assume the risks inherent in taking part of such activities and hereby hold harmless Ku Sungula Safari Lodge, it's owners, Directors and Staff from any liability. Any claims arising shall be subject to South African Law and exclusive jurisdiction of the South African courts. Signed by each adult in the party. Parents/guardians will sign on behalf of persons under the age of 18.

Terms and conditions

After confirmation of your reservation a deposit of 50% of the total amount for your stay/package is payable, within 5 working days, in order to secure a booking. The balance of the total amount for your stay/package is payable 4 weeks before arrival. For agents, the booking must be confirmed within the time set in the quote. The full amount needs to be paid 4 weeks before arrival or within 5 days of confirmation of the booking should the stay date be less than 4 weeks away. Any additional costs incurred during your stay are payable on departure. Please note that bank and payment levies are not included in our rate, a handling fee may be added to your total payable amount. Ku Sungula Safari Lodge, its owners and staff cannot be held liable for any injury or loss to person or property encountered during your stay or in your travels to or from the lodge. Your stay at Ku Sungula Safari Lodge and in Balule Private Reserve is at own risk, please read the terms and conditions at the entrance gate. Self-driving is not allowed in Balule except for getting to the lodge and back to the gate. By accepting our quote, you automatically accept our terms and conditions.

Cancellation Policy

This cancellation policy is subject to change. It applies in all instances. Cancellation of your booking must be via e-mail: info@kusungula.com If you cancel your booking the following costs will be applicable;
  • Cancellation prior to paying deposit no costs
  • Cancellation with more than 4 weeks notice 10% of the total quoted price is forfeit
  • Cancellation with more than 2 weeks notice 50% of the total quoted price is forfeit
  • Cancellation with less than 2 weeks notice 90% of the total quoted price is forfeit
After your booking has been confirmed, should you wish to change to another date, you may do so subject to availability, costs may occur.

Tourism levy and VAT

We do not charge a separate Tourism levy. We are not VAT registered.

Payment options accepted

Payment may be made via, Visa, MasterCard, Dinners or American Express cards, or by bank transfer into the Ku Sungula Safari Lodge bank account, the details of which will be provided on request.

Card acquiring and security

Card transactions will be acquired for Ku Sungula Safari Lodge via PayGate (Pty) LTD who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secore Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by Ku Sungula Safari Lodge separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Responsibility

Ku Sungula Safari lodge takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Variation

Ku Sungula Safari Lodge may, in its sole direction, change this agreement or any part thereof at any time without notice.

Ku Sungula Safari Lodge contact details

PO Box 945, 1380 Hoedspruit Sable Road Plot 19 Cambridge 5,Balule Olifants West, 1380 Hoedspruit info@kusungula.com Tel: +27 823475425